Frequently Asked Questions

 

This page contains answers to common questions handled by our support staff.  

We hope that you find this useful.  If you can't find what you're looking for call us 

at 615.248.4205 or email us at learning2000@learning2000.com

 

Before I Purchase

Home Version

Learning Institution / School - Network Version with NRM

Technical Questions

 

Before I Purchase

Home Version

 

Learning Institution / School - Network Version with NRM

 

Technical Questions

 

Before I Purchase

 

Is the Lifetime Library correlated?

 

We are constantly updating our correlation list as standards change - if you are looking for a particular correlation and don't see it listed call Customer Support (615.248.4205) for recent updates!

 

We are correlated to the following national standards:

We are correlated to the following state standards:

Social Studies, Foreign Languages (ESOL)

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What grade levels does the Lifetime Library cover?

 

The content found in the Lifetime Library ranges from subject matter typically 

taught at the fourth grade level to advanced algebra on a high school or college level.  

Learning 2000, however, has chosen to define the curriculum on the basis of 

"content areas" rather than the highly subjective "grade level" approach.

 

The Lifetime Library focuses on the core content areas of reading, writing, and math, 

which every student, regardless of grade level, needs to master.  The skills are 

introduced at a relatively low level and then spiral up in level of difficulty through the 

entire curriculum.  Students not only learn with the Lifetime Library, they acquire the 

skill of learning how to learn.

 

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How easy is the Lifetime Library to use?

 

The Lifetime Library is very user friendly.  The Library is designed around the familiar 

metaphor of a book.  There is no requirement for understanding of "pop-ups", "pull-downs", 

"menu structures", or any other software conventions.  Two orientations are included within 

the program, allowing a new user to become familiar with the operation of the Library. 

 
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Home Version

 

Is there a way to print out the questions?

 

There is no way to print out the questions.  The Lifetime Library is designed to be utilized 

solely on your computer.

 

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Is there a way I can see the answers?

 

In the DVD version, and the current 47-CD version of the Lifetime Library you are able to review your missed answers.  Older versions of the 47 cd-rom set do not have this option.  

 
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How do I find a specific topic I wish to learn?

 

Please visit the Curriculum section of the website for overviews, the origin of the content, and a listing of the books included in that section.

 

Click Here to visit the Curriculum section.

 

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What are the system requirements?

 

The system requirements for the Home version of the Lifetime Library are:

  

        486 66MHz processor or faster  (Pentium recommended)

        2X or faster CD-ROM drive

        8 MB of RAM minimum  (16 MB or more recommended)

        Local bus or PCI graphics adapter

        Sound Blaster or compatible sound board

        Windows 95 or newer  

 

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Learning Institution / School - Network Version with NRM

 

Can I export data to another database?

 

Yes, you are able to export data to another database.  Please refer to Chapter 6 

"Moving Students to a Different Database" in your NRM manual or contact our 

technical support for assistance at 615.248.4205.

 
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Can our students keep their licenses moving from middle school to high school?

 

Yes, you can export the students records to a student record disc then import the students records into the new database.  This will not consume an additional license.  Please refer to page 59 in your NRM manual or contact our technical support for assistance at 615.248.4205.

 

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We're not networked - can we still use the NRM?

 

If you do not have a computer network it is still possible to keep records for large numbers of students using the Lifetime Library.  There are three (3) ways to accomplish this:

 

1.  Install the Lifetime Library and the NRM onto a single computer.  Then create a  student database.
2.  Install the Lifetime Library and the NRM onto multiple computers and create  separate student databases on each computer.  You will then need to assign each student to one specific computer.

3.  Install the Lifetime Library onto multiple computers.  Have student records kept on individual student record discs (floppies).

 

 
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What are the dongle keys for?

 

The Library Key is a physical device that attaches to the parallel (printer) port on each of your student's computers.  For a student to use the Lifetime Library, a Library Key must be attached to the computer.  These Library Keys are white.

 

You will also receive a green key with your NRM.  This is the License Meter .  The License Meter is a physical device that attaches to the parallel (printer) port on one of your computers (where you are to install your NRM).  In order to license students, you must use the computer to which the License Meter is attached.  The License Meter is only required for licensing activities such as adding licensed students, or revoking a license.  All other functions of the NRM can be performed without the License Meter.

 
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System Requirements

 

Hardware Requirements

CPU:                        Pentium 166

Video Display:           640 x 480 at 256 colors (or better)

Operating System:    Windows 95, Windows 98 or Windows NT 4.0, Service Pak 3, DirectShow

Video Card:               Almost any of the new PCI video cards will work fine

Sound Card:              Sound Blaster or compatible audio board

A computer network is required to take full advantage of the Network Records Manager's features.

 

Software Storage Requirements

Network Records Manager:                7 megabytes

Sample student database:                 1 megabyte

Lifetime Library minimal installation:   16 megabytes

Lifetime Library orientations:              19 megabytes

 

Network Records Manager Limitations

Your software license agreement may place strict limitations on the number of students that 

can be legally tracked with the Network Records Manager.

Maximum number of students in a database:            Unlimited

Maximum number of groups in a database:               100

Maximum number of stored broadcast messages:      23

Multiple student databases my be used for convenience or security.

 
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Technical Questions

 

Some of the CDs work and some don't...?

 

Does the Library start up fine, but it reports that there is "No Lesson CD in the Drive", when in fact

the correct CD is in the drive?  You may have a CD/DVD Player incapable of reading the CD.  The 

Lesson CD's are full of useful content that is written all the way to the edge of the CD.  There are 

some CD Players that can have problems reading such discs.  Please contact the manufacturer of

your computer to get this problem rectified.

 

Other possibilities are:

- is your disc dirty or scratched?

- you may have a defective disc.

 

Please contact our Technical Support for assistance and/or replacement details at 615.248.4205.

 

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The video and voices are not synchronizing

 

This can be the result of your hardware acceleration being set too high.  To remedy this problem, right click on top of the My Computer icon, and select Properties.  Then click on the Performance Tab.  Click the Graphics Button, and move the Slider TWO notches back, so that the screen indicates Basic Hardware Acceleration.  You may also want to update your Windows Media Player.  You can do so by going to www.windowsmediaplayer.com.

 
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I am having problems installing the software

 

If the program is freezing up or displaying an error message during the installation, please exit the program and restart your computer. If the installation continues to have problems after you restart the computer, please contact our technical support for assistance at 615.248.4205.

 

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The program starts up and then freezes during the opening.

 

The windows temporary directory is full.  Double click the My Computer Icon, then double click the C:\ Drive Icon.  Locate and double click on the Windows folder.  Then locate and double click the Temp folder.  Go to the top of the screen and click Edit, then click Select All, and press your Delete key on the keyboard.  When it has completed the deletion of the items in the temp folder, please reboot your system.

 
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I don't know the password?

 

There are three different passwords used for the NRM - one is for licensing and there are two levels of security for administration.  The default passwords are located in your NRM manual.  Please refer to Chapter 4 "Protecting the Student Data", which contains the default administration passwords, and Chapter 5 "The License Meter" for the default license meter password.

 
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I am experiencing a problem when maximizing the program

 

When you maximize the program, the software adjusts your system to a 640 by 480 screen resolution.  If you are experiencing a problem when you attempt to maximize the program, either your hardware does not support this resolution or the drivers for your video card may need to be updated.  Please contact the manufacturer of your PC to obtain the most current drivers available for your video card.

 

Please note that some LCD (Flat Panel) Displays do not support a 640 by 480 resolution, and will not allow the program to run maximized.

 

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